Return and Warranty Policy

In the case where the item is arriving damaged or scratched, please contact us within 30 calendar days from the date of receipt. Please provide us your order number, and proof of damages (photos showing the broken parts). In most cases, there is no need to return the item to us. And we will send you replacement part(s) at our cost.

For the light strip, ADVPRO provides a 1-year limited warranty, from the date of purchase. If it is not working within this period, ADVPRO will arrange a replacement light strip deliver to your shipping address at our cost.

In case you need to ship back the item to us, please kindly contact us at advprocs@gmail.com.

Please note that shipping fee is non-refundable. This applies to both the return shipping fee and the shipping fee paid during checkout.

Should you have further inquiries on this topic, please feel free to contact us at advprocs@gmail.com.